About our Contracts / SLAs (Service Level Agreements)

A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider (e.g. Impulse Computer Services) and a client (e.g.You).

Proactive service bound to a SLA contract is one of the best investment any small business can make to help ensure productivity, efficiency, and uninterrupted business operations which are affordable. Some organizations resist critical maintenance and monitoring tasks only to suffer the consequences when reactive services are required to rectify the situation when their system becomes unproductive.

It is important that all aspects of the service, such as quality, availability, affordability, responsibilities and compensation are agreed upon. The most common component of a SLA therefore is that the services should be provided to the customer as agreed upon in the contract and that the service provider gets compensated for these services.

By dividing a customer’s annual financial commitment towards IT and ICT infrastructure, Impulse Computer Services tried to make proactive services in Namibia a reality. Our intention with SLA’s therefore is to achieve a win-win situation for Impulse Computer Services as the service provider and our clients as the recipient of proactive services. The goal is sustained provitability for us and our customers.

As true partners, it's our responsibility to help business owners understand the need for and the business value of a maintenance plan.